BARCELONA

We have a support vehicle to attend nearby health centres and hospitals, as well as an assistance service provided by our insurance, to respond to any emergency.

We work with a team of one group leader per 15 participants. We also have additional support staff, including a coordinator and our direct contact with the Madrid office. The group leaders team and the coordinator sleep at the accommodation and keep watch over the children 24 hours a day.

For all our trips we ask for a list of allergies and intolerances before departure to share with the facility’s kitchen team when preparing the menu. We choose accommodation with a balanced menu and, at the school’s request, we can provide 4 meals a day including breakfast, lunch, a snack and dinner. If your child has any food allergy, don’t worry — they will have an adapted menu as similar as possible to what the other children are eating. If during the trip your child tells you they are not happy with the food, PLEASE LET US KNOW — it is a priority for us and we will resolve it immediately if we are informed.

There is no laundry service, but if a child runs out of clean clothes we will help them and wash whatever they need. In the packing list we ask for a variety of clothing to avoid this kind of situation.

If your child needs to take any medication, their room group leader in collaboration with their teacher will be responsible for keeping it and administering it at each dose you have scheduled. Children do not need to bring a first aid kit — if they need any other medicine we will take care of providing it, after a doctor’s visit or after speaking with you if it is something minor.

Each child must bring their health card. The trips include accident insurance, but we will use the card if a child needs to see a doctor for a general illness.

Yes, it is an optional service. We provide transport from the school and for getting to activities when necessary.

This decision must be made by the school in question. On our part, we do not recommend it and it is not necessary for them to bring a mobile phone. You will also be able to contact us at any time on the emergency phone line, and you will always be informed of any incidents.

There are no extra costs, but we do recommend a small amount of pocket money for occasional purchases on excursions such as an ice cream, sweets or similar.

It depends on the accommodation — rooms are usually triple or quadruple. Depending on what the school decides, either the teachers can organise the room assignments or the children can do so themselves on arrival.