Cancellation Insurance
Optional · €20 per participant
Peace of mind for last-minute unforeseen events
Recover the cost of the camp, or the proportional amount for days not enjoyed, if you need to cancel due to a justified reason.
What does the cancellation insurance cover?
The cancellation insurance is optional and covers three specific documented situations that require the participant to cancel the trip before it begins or leave during the activity:
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Serious illness or accident
Death, serious illness, or severe bodily injury of the insured person or a first- or second-degree family member (parents, siblings, grandparents), requiring hospitalisation or medically prescribed rest within the 12 days prior to the trip.
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Redundancy
Dismissal from employment of the insured person's parents or guardians. This does not cover the natural end of an employment contract or failure to pass a probationary period.
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Workplace relocation
Transfer of the parents' or guardians' place of work requiring a change of home address during the dates of the trip, at the employer's request, notified after the insurance was taken out.
Refund amounts
If the cancellation is covered by the insurance, Natuaventura will process the refund according to the following conditions:
✅ Full cancellation before departure The full cost of the camp will be refunded, minus the price of the insurance (€20).
✅ Trip cut short after it has started A proportional refund will be issued for the days not enjoyed, minus the cost of the insurance.
⚠️ Specific exclusions
The insurance does NOT cover cancellations caused by:
- Any circumstances known to the insured person before taking out the policy that could lead to cancellation.
- Chronic or pre-existing medical conditions of the insured person or their family members.
- Epidemics, pandemics, medical quarantine, and pollution, whether at the destination or at home.
- War (declared or otherwise), riots, civil unrest, and acts of terrorism.
- Expulsion of the participant once the trip has begun due to breach of the camp's general rules.
How to take out and use the insurance
1
Take out the insurance
You can take it out through our booking management system or by calling us directly.
⏰ Deadline: until the close of the camp's registration period. Once registrations close, the insurance can no longer be taken out.
2
Make a claim
The cancellation must be reported within a maximum of 48 hours of the event occurring, providing supporting documentation and bank account details for the refund.
Important if you do NOT take out insurance Without cancellation insurance, only “unavoidable and extraordinary circumstances at the destination that significantly affect the execution of the trip” are considered grounds for a full refund. Personal reasons such as illness, failed exams, or any other individual circumstance do not entitle the participant to a refund. That is why we recommend taking out the insurance: €20 that could save you the full cost of the camp.
Have questions about the insurance?
We are happy to answer any questions before you take out the policy.
