ASTURIAS

We have a support vehicle to attend nearby health centres and hospitals, as well as the assistance service provided by our insurance policies, to respond to any emergency.

We work with a team of one group leader per 15 participants. We also have additional organisational staff, such as the coordinator and our direct contact at the Madrid office. The group leader team and coordinator sleep at the accommodation and are attentive to the children around the clock.

On all our trips we ask for a list of allergies and intolerances before departure so we can inform the venue’s kitchen team when they prepare the menu. We choose accommodation with balanced menus and, depending on the school’s request, we can arrange 4 meals a day including breakfast, lunch, an afternoon snack and dinner. If your child has any food allergy, don’t worry – they will receive an adapted menu as similar as possible to what the other children are eating. If during the trip your child tells you they are not happy with the food, PLEASE LET US KNOW – it is a priority for us and if we know about it we will resolve it immediately.

There is no laundry service, but if a child runs out of clean clothes we will help and wash the clothes they need. In the packing list we ask for a variety of clothing to avoid this type of situation.

If your child needs to take any medication, their room group leader, in collaboration with their teacher, will be responsible for keeping it and administering it at each dose you have indicated. Children do not need to bring a first-aid kit; if they need any other medicine, we will take care of obtaining it after a medical visit or after speaking with you if it is a minor matter.

Each child must bring their health card. Trips include accident insurance, but we will use the health card if a visit to the doctor is needed for a common illness.

Yes, it is an optional service. We provide transport from the school and for transfers to activities when necessary.

This decision is up to the school. For our part, we do not recommend it and it is not necessary for children to bring a mobile phone. You will also be able to contact us at any time on the emergency number. You will always be kept informed of any incidents.

There are no extra expenses, but we do recommend a small amount of pocket money so children can occasionally buy an ice cream, sweets or something similar on excursions.

It depends on the accommodation; rooms are usually triple or quadruple. Depending on what the school decides, either the teachers can organise the room allocation or the children themselves can choose upon arrival.