MADRID SIERRA NORTE

We have a support vehicle available to take children to nearby health centres and hospitals, as well as an assistance service provided by our insurance, ready to respond to any emergency.

We work with a team that has one group leader for every 15 participants. We also have additional organisational staff, such as the coordinator and our direct contact at the Madrid office. The group leader team and the coordinator sleep on site and keep watch over the children 24 hours a day.

For all our trips we ask for a list of allergies and intolerances before departure in order to inform the kitchen team at the venue when preparing the menu. We choose accommodation with balanced menus and, at the school’s request, we can arrange 4 meals a day including breakfast, lunch, a snack and dinner. If your child has any food allergy, don’t worry — they will have an adapted menu as similar as possible to what the other children are eating. If during the trip your child tells you they are not satisfied with the food, PLEASE LET US KNOW — it is a priority for us, and if we are aware of it we will resolve it immediately.

There is no laundry service, but if a child runs out of clean clothes we will help them and wash whatever they need. On the packing list we ask for a range of clothing to avoid such situations.

If your child needs to take any medication, their room’s group leader, in collaboration with their teacher, will be responsible for keeping it and administering it at each dose you have indicated. Children do not need to bring a first-aid kit; if they need any other medicine we will provide it after a visit to the doctor or after speaking with you if it is something minor.

Each child must bring their health card. The trips include accident insurance, but we will use the health card if they need to see a doctor for a common illness.

Yes, it is an optional service. We provide transport from the school and for transfers to activities where necessary.

This decision must be made by the school in question. On our part, we do not recommend it and it is not necessary for children to bring a mobile phone. You can also contact us at any time on the emergency number. You will always be informed if there is any incident.

There are no extra expenses, but we do recommend a small amount of pocket money in case they want to buy an ice cream, sweets or similar on excursions.

It depends on the accommodation — rooms are normally triple or quadruple. Depending on what the school decides, teachers can organise the room allocation themselves or let the children decide on arrival.