LISBOA

We have a support vehicle to travel to nearby health centres and hospitals, as well as an assistance service provided by our insurance, to respond to any emergency.

We work with a team that has one group leader per 15 participants. We also have additional organisational staff, such as the coordinator and our direct contact with the Madrid office. The group leaders team and the coordinator sleep at the accommodation and keep watch over the children 24 hours a day.

For all our trips we ask for a list of allergies and intolerances before departure to pass on to the kitchen team at the venue when planning the menu. We choose accommodations with a balanced menu and, according to the school’s request, we can provide 4 meals a day with breakfast, lunch, afternoon snack and dinner. If your child has any food allergy, don’t worry — they will receive an adapted menu as similar as possible to what the other children are eating. If during the trip your child tells you they are not happy with the food, PLEASE LET US KNOW — it is a priority for us and once we are aware we will resolve it immediately.

There is no laundry service, but if a child runs out of clean clothes we will help them and wash whatever they need. In the packing list we ask for varied clothing to avoid these situations.

If your child needs to take any medication, their room group leader in collaboration with their teacher will be responsible for keeping it and administering it at each scheduled dose. Children do not need to bring a first-aid kit; if they need any other medicine we will arrange it, after a doctor’s visit or having spoken with you if it is something minor.

Each child must bring their health card. Trips include accident insurance, but we will use the card if visiting the doctor for a common illness.

Yes, it is an optional service. We provide transport from the school and for travel to activities when needed.

This decision should be made by the school in question. For our part we do not recommend it, nor is it necessary for them to bring a mobile phone. You can also contact us at any time on the emergency phone number. You will always be kept informed of any incidents.

There are no extra expenses, but we do recommend a small amount of pocket money to occasionally buy an ice cream, sweets or similar during excursions.

It depends on the accommodation; rooms are normally triple or quadruple. Depending on what the school decides, the teachers can organise the rooms or the children can choose for themselves on arrival.