DELTA DEL EBRO

We have a support vehicle available to attend nearby health centres and hospitals, as well as an assistance service provided by our insurance, ready to respond to any emergency.

We work with a team of one group leader per 15 participants. We also have additional organisational staff, such as the coordinator, and a direct contact with our Madrid office. The group leader team and the coordinator sleep at the accommodation and are attentive to the children 24 hours a day.

For all our trips we ask for a list of allergies and intolerances before departure to pass on to the catering team at the facility when planning the menu. We choose accommodations with balanced menus and, at the school’s request, we can arrange 4 meals a day including breakfast, lunch, afternoon snack and dinner. If your child has any food allergy, don’t worry — they will have an adapted menu as similar as possible to what the other children are eating. If during the trip your child tells you they are not happy with the food, PLEASE LET US KNOW — it is a priority for us and once we are aware we will resolve it immediately.

There is no laundry service, but if a child runs out of clean clothes we will help and wash whatever clothing they need. In the packing list we ask for a variety of clothing to avoid these situations.

If your child needs to take any medication, their room group leader, in collaboration with their teacher, will be responsible for keeping it safe and administering it at each scheduled dose. Children do not need to bring a first aid kit — if they need any other medicine, we will arrange this for them after a visit to the doctor or after speaking with you if it is something minor.

Each child must bring their health card. Trips include accident insurance, but we will use the health card if a visit to the doctor is needed for a common illness.

Yes, it is an optional service. We have transport from the school and for transfers to activities where necessary.

This decision must be made by the school in question. For our part, we do not recommend it, nor is it necessary to bring a mobile phone. You will also be able to contact us at any time on the emergency phone number. You will always be kept informed if there is any incident.

There are no extra costs, but we do recommend a small amount of pocket money so children can occasionally buy an ice cream, sweets or similar during excursions.

This depends on the accommodation — rooms are usually triple or quadruple. Depending on the school’s decision, teachers can organise the rooms or the children can decide when they arrive.